Frequently Asked Questions

This page contains answers to common questions. If you can’t find an answer to your question here, please contact us via email.

Where can I find more information about how to use the Ask Ed App?

You’ve come to the right place! This website contains information, tips and resources for all users; Kids, Parents, Teachers.  If you require additional assistance please contact us via email.

Is Ask Ed on social media?

Yes, Ask Ed has a Twitter account and a Facebook page. Follow the links provided and join the Ask Ed discussion online.

What is a ‘Quick Rating’?

A ‘Give a Quick Rating’ button is provided on the second screen of the app (when Ed asks what your problem is). The Quick Rating feature is for situations when you’re on-the-go and don’t have time to type in the problem and work through the entire Ask Ed process, e.g. at the shops. You can quickly discuss the problem with the child and ask them to select a rating. By providing an opportunity for the child to stop and reflect on the situation they can put their problem into perspective, calm down and ‘move on’ in a positive state of mind. The Quick Rating process has been designed with a smartphone in mind, it’s simple and fast.

Ed doesn’t understand my problem. What should I do?

Ask Ed comes loaded with a series of common problems that kids may experience. When you enter a description of your problem the App attempts to match it against this database of ‘known problems’. If a match is not found Ed will invite you to re-enter the problem using different words or Teach Ed your problem. Teaching Ed your problem allows you to work through the Ask Ed process and adds your problem to the database. This means the next time you enter the same problem it will be found, complete with your suggested rating and ideas. Over time Ask Ed can learn many new problems that may be experienced within your home/school environment. New problems defined by you are only stored on your devices (phone/tablet).

Can I delete problems listed in Ask Ed?

Over time your copy of Ask Ed will contain a combination of original problems supplied with the app and your own problem created using the Teach Ed feature. The original problems which are pre-loaded with Ask Ed cannot be deleted. New problems entered by you can be deleted on the Problem List screen by clicking the “Delete” button on the right-hand side. To delete a specific problem simply search for that problem using the relevant keywords and click the relevant Delete button.

Can I delete Ideas for a problem?

Yes. If you want to delete a specific idea simply search for the problem that contains the idea you want to remove and navigate to the step which lists “My Ideas”. Click on the text for the idea you want to remove then press the delete icon (grey circle with a cross).

Why can’t I find the problem I entered previously?

Ask Ed looks for matching problems based on words in the problem description, e.g.  ‘I have a sore head’ will be displayed in the matching problems list for any problems which contain the words ‘have’, ‘sore’ or ‘head’. Even if your problem was ‘I have a sore foot’ it will still find ‘I have a sore head’ because one or more of the words match, i.e. have, sore.

Is Ask Ed only for children?

No. The process used by Ask Ed is relevant for any person experiencing a problem. Identifying and rating the seriousness of your problem, expressing your feelings and deciding on a course of action will give you a sense of control and a plan for moving forward. You’ll also feel like a weight has been lifted from your shoulders!

What should I do if a child volunteers sensitive information?

Children may volunteer information regarding problems that are serious and require additional help from other agencies. Please contact authorities relevant to your local area.

What do I do if the battery is flat on my device (or device is not with you) and I need to Ask Ed?

Follow the steps used in the App and ask these questions:

  • What’s the problem?
  • Where would you rate this problem on the Catastrophe Scale?
  • How are you feeling about the problem?
  • What ideas do you have for dealing with the problem?
  • What will you do now?